Siemens Industry Inc. W2P
Sometimes a customer testimonial is the best case study there is. Sue Haloran, UA IA Procurement Head at Siemens Building Technologies sums up the challenge and how the LCP team became an integral part of the solution. By utilizing our can-do attitude and understanding that everything really is possible if you put your mind to it, LCP was able to solve the complex puzzle and exceed the customer expectations.
A few years ago BT was looking for a better way- in this case a better way to handle literature distribution and printing. The current situation was a bit chaotic and certainly inefficient: overstocks of collateral in the factory, non-system stock stashed around in cabinets and offices, old and new revs intermixed, and particularly the long and onerous field ordering system caused the collateral to not be used effectively. The notion that recovery for collateral was also baked into the program to fairly distribute the costs. On top of this, sustainability and recycled paper were also integrated. Several previous attempts to change this former scenario had failed as it was a complex problem to solve, especially with the Siemens rules and processes.
The cross functional team envisioned a better way end game, but the key ingredients necessary for a plan to get there were hazy. In the course of working with potential suppliers, only Lake County Press was really able to swing into action with the team (and the team was very divergent in ideas as well it should be emphasized), and over many months answered all questions patiently, took proactive measures to prevent future problems and brought many, many ideas to the table which resulted in a highly customized system that really was the better way for BT. Lake County Press never says no- everything is possible and they worked these ideas through with us to make a system that really works and meets all the various needs in an efficient manner. LCP really has a can-do attitude and proved it. The printing and fulfillment program from LCP exceeds all expectations.